In order to process your order for Jellybean Row products, we will ask for your first name, last name, email address, mailing address, and credit card number. Please note that the ecommerce function of our site links directly with Elavon, the debit and credit card transaction service offered by Costco. For this reason, Jellybean Row will not have access to your credit card number at any time during the transaction process. This information is held in confidence by Elavon and used only for purposes of enabling your purchase at our site. Our commitment is to treat your personal and private information with complete confidentiality. Our web hosting services are provided by Castnet Design, a division of Downhome Publishing based in St. John's, Newfoundland, Canada. Castnet offers SSL certified shopping cart systems for guaranteed security. We will not sell or otherwise share your information with any third party and will not keep track of where you go on the World Wide Web.
Our policy is to use your information only as necessary to conduct the specific business transaction, and enable purchase and shipment of the Jellybean Row product. It may also be used in subsequent correspondence related to a specific inquiry or product order. We will never, under any circumstances, share, sell, rent or disclose any personal information that is gathered about you to any outside parties. We will not send promotional emails to your private address without your permission. We hate spam too!
All credit card transactions are processed by Elavon, one of the largest payment solutions providers in the world. Elavon processes more than three billion transactions globally every year and is the debit and credit card transaction service offered by Costco, one of the largest and most trusted names in merchandising today. When you move to the check-out function of our site, you are linking directly to this service, which is completely secure. Therefore, we will not at any time have access to your credit card information. For more information about how Elavon protects your privacy, please visit: http://www.elavon.com/privacy-pledge
If we are at any time entrusted with your Visa information, through email or other correspondence, our commitment is to hold the information in trust, for as long as required under credit card handling agreements.
We stand behind the quality of the Jellybean Row product. If you are not satisfied for any reason with your purchase, please contact us by email here, explaining your problem in as much detail as possible. We will respond personally and, if necessary, replace your product. In cases involving quality control, your postage will be refunded.
Our products are packaged in quality materials to protect them while in transit. Postage and handling is charged on all Jellybean Row products. These fees are itemized clearly in your shopping cart and you will always see the amount before you process and complete the order. Shipping fees in Canada range from $10 for a single small plaque to $50 for three of the supersize stretched canvas pieces. Please see the chart below for complete product pricing information. Shipping rates for United States and international orders are higher. Again, shipping will be clearly indicated on the shopping cart, once you've made your product selections but before you process the purchase. Applicable sales taxes are added to all products purchased in Canada. There are no taxes on United States or international orders. We ship by parcel post (surface) so shipping can take anywhere from one to two weeks, depending on your location. Please note that stretched canvas pieces are made to order, a process that can take up to two weeks, so you should allow more time for delivery of these orders.